Q: How do I send a new email (not a reply)?

Compose an email in your regular client addressed to youralias+recipient=theirdomain.com@test.idg.ad . We forward it to the recipient as if it came from your alias.

Question 1

What is an email alias?

Accepted Answer

An email alias is a secondary address (e.g., signup@test.idg.ad) that forwards all incoming mail to your real email address. Your real address stays hidden.

Question 2

How does it work?

Accepted Answer

Pick an alias, enter your email, pay, and it's active within seconds. Any email sent to your alias lands in your real inbox. No apps to install, no settings to change.

Question 3

Do I need to create an account?

Accepted Answer

No. There are no passwords or accounts to create. You enter your email, complete payment, and you're done. The payment link is sent to your email, so completing payment proves you own the address.

Question 4

Can recipients see my real email when I send from my alias?

Accepted Answer

No. When you send via your alias, recipients only see the alias address. Your real email is never exposed.

Question 5

Do you read or store my emails?

Accepted Answer

No. Emails pass through our servers for forwarding and are held only for a few seconds during processing. Our diagnostic logs track delivery status (delivered, blocked, etc.) but never include the contents of your emails. Logs are auto-deleted after 30 days.

Question 6

What spam protection is in place?

Accepted Answer

Inbound emails are filtered through Spamhaus (blocks known spam sources at the network level) and spam/virus scanning before reaching your inbox.

Question 7

Will I be notified when a spam email is blocked?

Accepted Answer

No. Spam is blocked silently — you won't receive a notification for each blocked message. All blocked emails are visible in the Spam tab of your dashboard, where you can search and download them. Emails that contained a virus are marked separately and carry a warning when you attempt to download them.

Question 8

Can I send emails from my alias?

Accepted Answer

Yes. You can reply to any forwarded email and it will appear to come from your alias. You can also compose new emails using a special address format.

Question 9

How do I send a new email (not a reply)?

Accepted Answer

Compose an email in your regular client addressed to youralias+recipient=theirdomain.com@test.idg.ad. We forward it to the recipient as if it came from your alias.

Question 10

Will the recipient see the service banner when I reply?

Accepted Answer

No. When you reply to a forwarded email, we automatically strip our banner from the quoted message before sending. The recipient only sees your reply and the original conversation.

Question 11

Can I switch between monthly and yearly billing?

Accepted Answer

Contact us and we'll update your billing period. Note: if you cancel your subscription instead, your alias enters a 30-day cooldown before you can repurchase it.

Question 12

What happens when I cancel?

Accepted Answer

Your alias enters a 30-day cooldown period during which no one else can claim it. After 30 days it becomes available to anyone. If you change your mind during the cooldown, contact us to reclaim it.

Question 13

What are premium aliases?

Accepted Answer

Short aliases (3 or 4 characters) carry a small surcharge on top of the base price because they're in high demand.

Question 14

Can I use my alias on more than one domain?

Accepted Answer

Yes. You can add extra domains to the same alias during checkout at 0% off, or later from your dashboard at 0% off. It's cheaper to add extra domains at checkout.

Question 15

How do I access my dashboard?

Accepted Answer

Every forwarded email includes a link to the login page with your email prefilled. Just click it and request a login link. You can also visit the login page directly and enter your email.

Question 16

What is a magic link?

Accepted Answer

It's a secure login link sent to your email. No passwords to remember — just click and you're in. Dashboard links are valid for 7 days.

Question 17

What is the monthly email limit?

Accepted Answer

Each alias can handle {{limit}} emails per month (inbound + outbound combined). Usage resets on the 1st of every month. Need a higher limit? Contact us.

Question 18

What happens when I hit the limit?

Accepted Answer

Additional inbound emails are dropped until the next month. You can track your usage on the dashboard. If you need a higher limit, contact us.

Question 19

Can I pause my alias?

Accepted Answer

Yes. Toggle pause from your dashboard. While paused, no emails are forwarded, but you keep ownership and can resume any time.

Question 20

What happens if my alias gets suspended?

Accepted Answer

Aliases can be suspended for excessive spam attempts or a bouncing forwarding address. The dashboard will show the reason and recovery steps.

Frequently Asked Questions